January 2006

Troubleshooting email problems costs companies over $1 million annually

Osterman Research recently conducted a study, sponsored by Zenprise, Inc. (my employer), that will be of interest to CIOs and messaging groups in corporate IT departments. The study, titled “Email Troubleshooting: The Cost and Impact to the Enterprise“, came up with some interesting findings. A brief snippet: – companies with greater than 5000 employees are […]

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Query-based Distribution Groups and Disabled Users

Another issue with Query-based Distribution Groups – when admins create these, typically using a GUI – there’s no obivious way of excluding disabled user accounts. Even if you enter the ldap filter manually using Custom Search, it’s easy to forget about excluding disabled users. End result: users sending mail to QBDGs complain about getting NDRs […]

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