Zenprise

Zenprise and the BlackBerry Blackout of 2/11/2008

At Zenprise, we do not revel in outages and issues that cause service disruptions or service deterioration for our customers. However, when such incidents do occur – whether in the Exchange messaging infrastructure or in BlackBerry service, we take pride in the fact that Zenprise is able to help customers by providing early warnings and […]

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Zenprise alerts customer about data outage at AT&T

The end-to-end view of BlackBerry® service provided by Zenprise has always been of (a lot of) interest to me. Besides detecting specific issues impacting users, Exchange and infrastructure issues affecting BES, what has been particularly exciting is our ability to detect issues with RIM’s SRP network, and also those with carrier networks in use by […]

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Zenprise at Fenway Park: How the 2007 World Champion Boston Red Sox’s IT Shop Keeps BlackBerrys in the Game

I haven’t posted too many updates from Zenprise lately. Zenprise v3.3 will ship soon, and the regular stream of customers throughout the year has been a great validation of Zenprise’s approach to monitoring and real-time troubleshooting of Microsoft Exchange Server and BlackBerry environments. The exciting news – standing here during the attendee party at TechEd […]

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Zenprise in Network World’s ‘9 Wireless Network Companies To Watch’

Zenprise was named as one of the ‘9 Network Wireless Companies To Watch’ by Network World. From ‘ on NetworkWorld.com” href=”http://www.networkworld.com/news/2007/090607-wireless-watch.html?page=9″>Network World: Why it’s worth watching: Zenprise for BlackBerry software was launched in February 2007. Two months later, when RIM’s North American BlackBerry network crashed, Zenprise customers were perhaps the only people on the continent […]

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Zenprise Wins Best Of TechEd 2007 Award

An interesting week in Orlando, as TechEd weeks generally are. The Zenprise team returned home with the Best of TechEd 2007 award! That’s 2 years in a row – first time a start-up has won Best Of TechEd two years in a row! What’s a cause for cheer for most of us – this time […]

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Zenprise Named Best of TechEd 2007 Finalist

Great news from the TechEd front for Zenprise – the just-released Zenprise for BlackBerry is a finalist for the Best of TechEd 2007 award in the Mobility category! That’s 2 years in a row – probably a first for any company, for 2 different products in 2 different categories! Last year at TechEd, Zenprise for […]

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ZDNet: Zenprise gave indications 2 hours before the BlackBerry outage

Before the world knew: insider’s diary of BlackBerry service shutdown by ZDNet‘s Russell Shaw — For two hours before the BlackBerry email outage two weeks ago, the Zenprise BlackBerry service monitoring system in place at the County of Alameda (Cal.) data center in the 1.5 million-populaton county seat of Oakland “gave us some indications connectivity […]

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BlackBerry Outage Cause of a Break-up!

In an interesting twist on last night’s BlackBerry outage at RIM, Network World’s John Cox reports how the extended outage resulted in one user’s girlfriend breaking up with him. After a bad argument the couple had earlier in the day, user Rafael Paz’ girlfriend sent him a few emails. When she did not receive a […]

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Zenprise proactively detects BlackBerry N. America outage!

BlackBerry® users in North America were without email last night (Tuesday April 17th), thanks to an extended system-wide outage in Research In Motion’s network that handles email. Zenprise customers report that Zenprise for BlackBerry automatically detected this outage in the BlackBerry SRP network at 5:19 PM last night, and were able to pro actively inform […]

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SearchCIO.com: BlackBerry troubleshooting a breeze for retail chain

SearchCIO.com just published this article by Andrew Hickey, titled “BlackBerry troubleshooting a breeze for retail chain“, about how Zenprise for BlackBerry helps troubleshoot BlackBerry issues. The level of interest of BlackBerry (Enterprise Server for Exchange) customers in Zenprise amazes me – needless to say, it’s beyond my expectations… :)

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