Troubleshooting email problems costs companies over $1 million annually

by Bharat Suneja

Osterman Research recently conducted a study, sponsored by Zenprise, Inc. (my employer), that will be of interest to CIOs and messaging groups in corporate IT departments. The study, titled “Email Troubleshooting: The Cost and Impact to the Enterprise“, came up with some interesting findings. A brief snippet:

– companies with greater than 5000 employees are spending over $1 million annually to troubleshoot email problems
– average time spent solving an email problem is 2 hours 47 minutes
– 47% of respondents said troubleshooting email problems involves 4 or more departments
– Over 60% of the cost of troubleshooting email problems comes from departments other than the email administration team

Zenprise makes software for real-time diagnostics and resolution of email problems across the Microsoft Exchange environment.

You can download the report from here.

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