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Thursday, December 16, 2004


Cannot Book Resource - Outlook thinks it's a recurring appointment

Posted by Bharat Suneja at 1:32 PM
Issue: You try to reserve a conference room for a meeting, but get an error - XX Conference Room has declined your meeting because it is recurring. You must book each meeting separately with this resource". But it is a single instance meeting!

Cause: If several people have the resource's calendar open and make changes to it at more or less the same time, their client tries to update the Free/Busy info on the server at the same time. This corrupts the free/busy info.
(In general, clients should not be making changes directly to a resource's calendar.)

Resolution: Change some resource scheduling parameter for the resource from Outlook. For instance, uncheck "Decline conflicting meeting requests". This generates fresh free/busy info for the resource. You can then go back and check it again - the free/busy info will get refreshed yet again.

Source: Microsoft PSS

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February 19, 2007 5:18 PM
Blogger Jude said...

My users have office 2000 loaded on their PCs. We have loaded Outlook 2003 to all users. The exchange server is 2003. The resource is not set to decline recurring meetings. What could be the problem in my scenario. Is it because of Office 2000 and Outlook 2003 co existence?

February 19, 2007 6:13 PM
Blogger Bharat said...

Doubt it's because of Office 2000 and Outlook 2003 co-existence. Does this happen to recurring meetings only, or one-offs as well? Are they adding the resource mailbox to the meeting as a resource?


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