Seeing Double? (Default Email Folders)

by Bharat Suneja

Situation: Upgraded to Office 2003 Professional.

Outlook shows 2 of each default/system folder like Calendar, Contacts, Notes, Journal, Tasks, Junk E-mail, etc. (Not completely sure at what point this happened, but it happened within hours of Outlook 2003 upgrade, so that’s the most likely suspect.)

Outlook thinks the new folders are the default, so new items get created in these folders. (For instance, when a meeting is accepted, it gets created in this new folder). The original “old” calendar has all previous meetings.

Tried to copy items from the old folders to the newly created ones – wouldn’t work (for most folders).

Tried to delete the new folders – Outlook wouldn’t allow it (default/system folders).


1. Open the mailbox with MFCMAPI tool, login to mailbox, go to IPM Subtree, locate all new folders (mostly had 0 items in them) and delete.

2. Create new MAPI profile for user

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