Users in Japan cannot send and receive messages in Japanese. They get an error in Japanese.
Translation: You cannot send the message because the code page of this language was not found on the server. Contact your system administrator
This is actually documented in the Exchange Server 2003 RTM Release Notes. Go to Known Issues | Clients link.
Solution: Install the East Asian language files on all front-end and mailbox servers.
1. Go to Control Panel | Regional & Language options | Languages
2. Check the “Install files for East Asian languages” checkbox [screenshot]
Will require the Windows Server source files/CD, and will need to reboot as well.
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