(Some) Blackberry handheld devices have phones – which is a good thing, the GSM coverage is getting better.
Things to keep in mind: the phone and the data communications use different services. The phone works with the SIM card – like any other GSM phone. For data communications, the Blackberries identify each other (and Blackberry Enterprise Server) using a PIN number.
It’s possible to have the phone working, but the PIN could be deactivated resulting in no data communication. A common scenario where this occurs: One user leaves, someone calls and deactivates the account. The Blackberry is being swapped with someone else – you change SIMs. That’s when the phone works and the data doesn’t.
Symptoms
- Can make/receive phone calls.
- Cannot browse the Internet
- Cannot send/receive email
- When you try to send and email, it fails. When you open the message, the Status shows Service Blocked.
- On the BES server, in User Stats the result of last transaction is: Refused by handheld.
To resolve this, call the Service Provider (AT&T Wireless in my case) to check and have the PIN activated.
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