BlackBerry service out in N. America: Zenprise customers benefit from proactive detection

by Bharat Suneja

North American users of the ubiquitous BlackBerry service are hit by another outage – it’s second major one in less than a year. The extent of the outage isn’t known, nor an ETA available from RIM. Update: According to Bloomberg, 8 million users are impacted – about two third of its 12 million users.

Users of Zenprise for BlackBerry benefited again from the proactive troubleshooting approach of Zenprise, that can provide advance notifications for many issues before they turn into deterioration of service or outages impacting users. Zenprise notified customers about the outage at 12:26 PM PST, before wireless carrier AT&T; learnt about it. More in “North American outage reported” on

The last major outage was back in April 2007, also automatically detected by Zenprise users (read previous post ” Zenprise proactively detects BlackBerry N. America outage!“).

Reuters has more (as do a lot of other web sites): RIM reports “critical” BlackBerry outage

Update: The outage ended at 6:45 PM Eastern, according to Bloomberg.

{ 1 comment… read it below or add one }

Anonymous February 11, 2008 at 7:47 pm

Come on RIM – how about “” page – is that so much trouble?

1000’s of Blackberry Administrators jumping through hoops this afternoon “assuming” tht the problem was on their end and if they could just go to a simple site with status the thousands of hours of wasted time could be avoided.


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